The Integrative Stream

Customers are Good

Cory Doctorow has a nice roundup of posts and articles about Sony’s Digital Rights Management software. The phrase “anti-customer” has been bandied around a lot on this, and while the phrasing is a little harsh it’s fundamentally correct. I don’t know if I can put it any more simply: vandalizing your customer’s computers is a bad thing. Consumer oriented companies will not benefit from treating each customer like a potential criminal.

Boing Boing: Sony anti-customer technology roundup and time-line