Dell India Ops Head Interview
May 27, 2006 at 3:43 pm by Will Crawford in MBA | No CommentsRoi Malhotra, Dell India’s head of operations, interviewed in The McKinsey Quarterly on Running a customer service center in India. Registration required. Interesting if you’re interested in how outsourcing works, when it works.
Of course, in this case whether it works (or doesn’t work) is determined by the company. Customers are not always going to be happy, but they’re not always going to be happy with on-shore phone support either.
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